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What You Need to Know Before You Play

Using 7c7778 means you accept our terms and conditions — your access and eligibility depend on your local law and the region you are in. We keep this straightforward so you know exactly where you stand before you open your account.

Jurisdiction-dependent accessBangladesh-facing account termsbKash, Nagad, Rocket wallet policyAccount eligibility rulesYour rights under our terms
7c7778 What You Need to Know Before You Play
CONTACT AND ASSISTANCE

How to Reach Us About Policy Matters

If you have a question about your rights under our terms, a concern about how your account data is handled, or a dispute over a bKash, Nagad, or Rocket transaction, our support team is the right first stop. Reach us through the channels below and we will respond to policy-related requests as a priority.

Live Chat Open the chat icon from your account dashboard. Policy and account-access questions are handled directly — no ticket queue for straightforward clarifications.
Email Support Send your legal or account query to our support address. Include your registered wallet type — bKash, Nagad, or Rocket — so we can match your account record quickly.
Account Help Centre Log in and navigate to Help in the account menu. Policy documents, term summaries and dispute submission forms are all accessible from that single page.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account information — including payment records from bKash, Nagad, and Rocket — is stored with encryption and access controls. We do not share your personal data with third parties outside of what our terms explicitly state and what your wallet provider requires for transaction processing. You can request a summary of what data we hold on your account at any time through the Help Centre.

Data Retention

We hold account and transaction data for the duration your account is active. After closure, records are kept for a defined period in line with our retention schedule.

Cookie Policy

We use cookies to maintain your session and remember your login state across mobile and desktop. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock your account.

Data Change Requests

To update your registered name, mobile number, or linked wallet — bKash, Nagad, or Rocket — submit a request via the Help Centre with your identity document attached.

Common Questions About Our Terms

These are the questions we hear most often from account holders in Bangladesh about our legal terms, data practices, and account rights. If your question is not here, reach us via live chat or email.

Your eligibility depends entirely on your local law and region. We do not confirm legal access on your behalf — check your local regulations before opening or funding an account.

We hold your registration details, mobile number, transaction history including bKash, Nagad, and Rocket records, and login activity. Request a data summary through the Help Centre.

You can request account closure and data deletion via the Help Centre. Some records may be retained for a defined period after closure as stated in our data retention terms.

Withdrawals to bKash, Nagad, or Rocket require your wallet name to match your registered account name. A mismatch triggers an identity verification step before funds are released.

Submit your dispute through the Help Centre or email support. Include your transaction reference and wallet type — bKash, Nagad, or Rocket — so we can locate the record immediately.

Terms may be updated without prior notice. As an account holder you are responsible for checking the legal page periodically. Continued use of your account means you accept any updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.